Turmoil In US Video Relay Service

Video relay service (VRS) allows sign language users to communicate with non-signers over a video link, using sign language interpreters in between. It's part of the telecommunications relay service in the US, and has been beset by fraud and abuse attracted by its high per-minute reimbursement rates. Now the FCC is taking action to reform VRS. First, it is putting in place a neutral platform to manage VRS calls that will provide better oversight over providers. Second, it plans to fine one provider more than $11 million dollars for improper billing. Canada, planning to implement its own VRS, and other countries considering it, are tuned in to these attempts to stabilize an essential communications access service.

Posted on May 6, 2014 at 12:44 pm in Highlights